La Cachette Full Booking Terms & Conditions

 

1. Brochure and Accuracy

Whilst every effort has been made to ensure that the brochure and all advertising material is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control.  All information is given in good faith but no warranties are made regarding information provided, either written or oral.

 

2. Booking and Payment

Direct bookings can be made by E-mail, post and confirmed within 7 days using the Booking Form supplied and enclosing a deposit of £150 (non refundable) or if you are booking less than eight weeks before departure, the full price.  There is a £300 returnable security deposit attached to this property. Under no circumstances can the prescribed number of persons per booking form be exceeded.  The final payment becomes due eight weeks before your holiday date.  There will be no refund 21 days before arrival, however if you do have to cancel we will do our upmost to facilitate a change of date.  If the full amount plus the security deposit is not received by the due date we reserve the right to cancel the booking.

 

3. Prices

Prices are per week and are inclusive of electricity, water, heating (if necessary) and the provision of bed linen and towels including beach towels.  Please do not use the bath sheets for beach or hot-tub use.

 

4. Cancellation

It is highly recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. whilst abroad.  Should the gite become unavailable on the day stated, due to unforeseen circumstances, every attempt will be made to relocate guests.  If this is not possible, all rent monies will be refunded without question but no further liability will fall upon the owners.

 

5. Your responsibilities

Your property will be thoroughly cleaned and disinfected before your arrival.  Antibacterial hand gel is supplied at the entrance gate of the property, we would ask that you use this each time you return to the property. It has been recommended by the world health authority, in order to keep the transference of the COVID-19 virus to a minimum, that your remove your shoes before entering the property.  A large lided plastic box is provided at the entrance to the gite for this reason.   We respectfully ask you to remember that you are staying in someone else's home and to leave it reasonably clean and tidy when you depart.  Please ensure that you empty the bottles and  bins and dispose of the contents responsibly when you leave.  Failure to do so will incur a charge which will be deducted from your security deposit.

This property is strictly non-smoking, however we cannot stop you from smoking in the garden.  Please ensure that you remove any evidence when you leave. 

Fake tan, stains not only your skin but the sheets and any material it comes into contact with. 

A final clean is included in your price, however,if excessive extra cleaning is required a minimum charge of £50 will be deducted from your security deposit.

 

Breakages and mal-functions should be reported to the owners immediately and not at the end of the stay in order that it can be rectified for the rest of your stay and before the following clients arrive.  Please ensure that all gates are closed behind you upon each and every arrival and departure to the gite. 

 

We ask that you respect the privacy of our neighbours and Us. In the event of excessive noise, disruption, disrespect, disorderly conduct or damage to Our or any property, we reserve the right to cancel any booking and order the departure by you from the premises with immediate effect. No payments made by you will be refunded.

 

Septic System

IMPORTANT: La Cachette operates on a septic system. Do not flush any products other than toilet paper down the toilet. No sanitary products, including tampons, hand wipes, nappies, contraceptive products, or products and items not suitable for septic systems are to be flushed down the toilet.  You will find nappy sacs in all bathrooms for this purpose, please dispose of this waste along with your normal household waste.

Please do not pour any products down the sinks, toilets or shower drain such as hair remover, nail varnish remover, bleach, disinfectants and the like that are not suitable for septic systems. The gite is equipped with cleaning products suitable for use, if you run out of any of these, please ask the owner for replacements.

 

6. Arrival & Departure

Please do not arrive at the property before 5.00 p.m. without prior authority.  Your gite will not be ready.   Kindly  vacate the property by 09.30 a.m. on the day of departure (otherwise you could be charged extra rental.  If you expect to arrive after 7.00 p.m. please text or telephone Kate on 0671027717

 

6. Complaints

In the event of any complaint arising, either on arrival or after occupation has commenced, this should be brought to our attention immediately so that remedial action, where necessary, can be taken without delay.  They will do everything possible to deal with any difficulties both quickly and effectively.  The owners retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment.  

 

7. Hot-tub - Open April to October

There are strict terms and conditions that you must read and agree to before using the hot-tub at La Cachette. You will be asked to sign the paper form of these conditions on your arrival day, but a separate copy is attached for your information below.  We cannot allow use of the hot tub without a signed and dated disclaimer.

The hot-tub is cleaned, disinfected and the water is changed with every rental period.   The rental period for the hot-tub ends at 8pm on the final eve of your stay to allow for drainage, cleaning, disinfecting and re-heating prior to the arrival of the new guests.   Safety chemical levels are checked and adjusted every morning at an agreed time.      Beach towels are supplied for the use of the hot-tub, please do not use bath towels. The lid and bladder MUST be kept on the hot-tub at all times when not in use, this keeps the heat in and the bugs away.    Currently, there are no timing restrictions for the hot-tub (except for the final night), however, we would ask you to kindly respect that we have neighbours and that noise travels, especially in the dead of night.  No diving or jumping and certainly no jumping on the lid.  No drinking glasses or bottles to be used around the hot-tub area (plastic only please, there are plenty in the cupboards) NO FOOD (crisps. peanuts etc) NO SMOKING.  Children to be under parent's supervision at all times.

 

8. Enhanced COVID-19 Care.

The gite will have a three day period of closure between each set of guests. Your Gite will have been cleaned and disinfected in line with the World Health Organisation guidelines.  All Duvet covers, pillow covers and sheets will have been washed in line with the guidelines and for your added piece of mind  the actual duvets, mattress protectors,pillows and  pillows protectors will not have been used by the previous resident.   As previously mentioned we will supply you with antiseptic hand gel at the entrance and would ask, for your own safety that you use this together with washing your hands regularily.  As owners, we will greet you from a distance and will not enter the property once you have taken possession of the keys unless there is a problem that cannot be rectified over the phone.

Soft furnishing will have been sprayed with a disinfectant.   Games and books will have been treated and then sealed in bags, this does not mean you cannot use them, just please leave the used ones out so that I can treat and quarantine them as necessary.

 

In the event that you or one of your party fall ill during your stay and suspect that you may have contracted COVID-19, please contact the owner immediately.  I will guide you through the necessary steps. If you or one of your party contracts COVID-19 up to a fortnight after your stay with us here at L’Aubertiere, please inform us so that we can protect others.

 

9. General

Whilst every possible effort will be made to maintain the jacussi and household equipment in good order for the enjoyment of our guests we cannot accept liability in the event of any unforeseen calamity but would ask you to bear with us whilst we attempt to rectify the problem as soon as possible.